RETURNS & EXCHANGES

We have a strict 14 day returns policy. Please email info@hydebellingen.com.au with your return request to be approved prior to sending the item(s) back.  

Orders eligible for a return must be sent back as new, at owner's expense and arrive within a 7 day period after approval.

Any sign of wear, or if the product is not returned as new, may affect the refund. If eligible for return, please allow 3-5 business days once we have received your order for processing. 

For hygiene reasons we don't accept returns on lingerie or earrings. All swim must be tried on while wearing undergarments and returned with hygiene strip in place and no signs of removal / alteration.

 

FULL PRICED ITEMS

Full-priced items are eligible for store credit, exchange or full refund within 14 days of receiving the order. Our 14 days return policy will be based off the delivery date of the order, so please provide this upon your request. 

 

SALE ITEMS

Sale items are only eligible for an exchange or store credit.

 

PROMOTIONAL SALES

Items purchased during a flash sale/promotional event are only eligible for a store credit or exchange. Orders that have had promotional discounts applied will not be eligible for refund. 

A sale item that is further reduced by a flash sale/promotional event, is not eligible for a refund, store credit or exchange and the sale is final.

 

FAULTY

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact us via email with your order number and images of the fault and we will work with you to resolve the issue.

 

 

For any questions regarding our returns policy please contact us at: 

info@hydebellingen.com.au