We have a strict 14 day returns policy. Please email info@hydebellingen.com.au with your return request to be approved prior to sending the item(s) back.
Orders eligible for a return must be sent back as new, at owner's expense and arrive within a 7 day period after approval.
Any sign of wear, or if the product is not returned as new, may affect the refund. If eligible for return, please allow 3-5 business days once we have received your order for processing.
For hygiene reasons we don't accept returns on lingerie or earrings. All swim must be tried on while wearing undergarments and returned with hygiene strip in place and no signs of removal / alteration.
FULL PRICED ITEMS
Full-priced items are eligible for store credit, exchange or full refund within 14 days of receiving the order. Our 14 days return policy will be based off the delivery date of the order, so please provide this upon your request.
The original shipping cost will not be refunded.
SALE ITEMS
Sale items are only eligible for an exchange or store credit.
The original shipping cost will not be refunded.
FURTHER DISCOUNT ON SALE
A sale item that has a further discount applied is not eligible for a refund, store credit or exchange and the sale is final. For example...a further 50% off already reduced items.
HEAVILY DISCOUNTED ITEMS
Items that are discounted by 50% or more off the original price are not eligible for return or exchange.
FAULTY
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact us via email with your order number and images of the fault and we will work with you to resolve the issue.
The original shipping cost will not be refunded.
For any questions regarding our returns policy please contact us at:
info@hydebellingen.com.au